Customer Information

Customer Information

 

Online Dispute Resolution:

If you have a problems with goods or services you purchased online, you can use this platform provided by the EU to make a complaint and have it resolved by an independent dispute resolution body: https://ec.europa.eu/consumers/odr/ .

We offer the dispute resolution provided by janoFair: https://janofair.de/verbraucher/index.html

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Payment methods:

As payment methods we offer:

- Bank transfer in advance to our bank account at the Sparkasse Osnabrück:

  IBAN: DE25 2655 0105 0000 6944 55   BIC NOLADE22XXX

- Payment via PayPal to our PayPal account "info@jbmodellbahnservice.de".

After completing the purchase you will receive an invoice stating the deliverable items and the shipment costs. Please pay only after you have received this invoice!

 

Shipping costs:

We send our shipments via DHL.

Shipping costs to destinations inside Germany: 5,95 € if your purchase is below 150,00 €; at 150,00 € or above we send without shipping costs. Bulk goods require an additional fee of 8,95 € (you'll find a note in the item description).

Shipping costs to destinations inside the EU: 15,00 € if your purchase is below 250,00 €; at 250,00 € or above we send without shipping costs. Bulk goods can not be shipped outside Germany (you'll find a note in the item description).

Shipping costs to worldwide destinations: We only send to countries where DHL delivers. Shipping costs vary depending on country and weight. If the shipment is up to 5 Kg, shipping costs via land (e. g. Switzerland or Russia) are 35,00 €, shipping costs via sea are 40,00 € (e.g. Australia or USA). Bulk goods can not be shipped outside Germany (you'll find a note in the item description).