Online Dispute Resolution:
If you have a problems with goods or services you purchased online, you can use this platform provided by the EU to make a complaint and have it resolved by an independent dispute resolution body: https://ec.europa.eu/consumers/odr/ .
We offer the dispute resolution provided by janoFair: https://janofair.de/verbraucher/index.html
As payment methods we offer:
- Bank transfer in advance to our bank account at the Sparkasse Osnabrück:
IBAN: DE25 2655 0105 0000 6944 55 BIC NOLADE22XXX
- Payment via PayPal to our PayPal account "firstname.lastname@example.org".
After completing the purchase you will receive an invoice stating the deliverable items and the shipment costs. Please pay only after you have received this invoice!
We send our shipments via DHL.
Shipping costs to destinations inside Germany: 5,95 € if your purchase is below 150,00 €; at 150,00 € or above we send without shipping costs. Bulk goods require an additional fee of 8,95 € (you'll find a note in the item description).
Shipping costs to destinations inside the EU: 15,00 € if your purchase is below 250,00 €; at 250,00 € or above we send without shipping costs. Bulk goods can not be shipped outside Germany (you'll find a note in the item description).
Shipping costs to worldwide destinations: We only send to countries where DHL delivers. Shipping costs vary depending on country and weight. If the shipment is up to 5 Kg, shipping costs via land (e. g. Switzerland or Russia) are 35,00 €, shipping costs via sea are 40,00 € (e.g. Australia or USA). Bulk goods can not be shipped outside Germany (you'll find a note in the item description).